Support
Let’s get you two back in sync.
Found a bug, have a question, or want to share an idea? We’re here to help make the distance feel a little smaller.
Send us a note
A real person will read it.
Email our support team anytime. The more detail you share, the faster we can help.
Quick answers
Frequently asked questions
What should I include when I report a problem?
Tell us what happened, what you expected to happen, and the steps that led up to it. If you can, include your device model, iOS version, app version, and a screenshot. Please leave out passwords or other sensitive information.
What can I try if the app isn’t working correctly?
First, make sure you have a stable internet connection and the latest version of Miles Apart. Then fully close and reopen the app. If the issue continues, email us with the details above and we’ll take a look.
How quickly will I hear back?
We aim to reply within two business days. Complicated technical issues can take a little longer, but we’ll keep you updated while we investigate.
Can I suggest a feature or share feedback?
Absolutely. Miles Apart is built for real couples, so your ideas and stories matter to us. Send them to support@ventnow.ai.
How do I ask about my account or data?
Email us from the address connected to your account so we can safely help with account and data requests. You can also read our Privacy Policy for more information about how we handle your data.